Table of Contents
- Introduction
- The Power of Storytelling in Performance Reviews
- Crafting Compelling Narratives for Employee Feedback
- Using Storytelling Techniques to Motivate and Inspire
- Incorporating Personal Anecdotes for Impactful Reviews
- Leveraging Storytelling to Address Areas of Improvement
- Creating a Positive and Constructive Feedback Loop through Stories
- The Art of Delivering Feedback through Storytelling
- Storytelling as a Tool for Building Trust and Rapport in Reviews
- Enhancing Communication and Understanding with Storytelling Techniques
- Q&A
- Conclusion
“Unlock the power of storytelling to elevate your performance reviews.”
Introduction
Introduction:
Mastering Performance Reviews: 3 Storytelling Strategies for Success is a comprehensive guide that provides practical tips and techniques for effectively communicating performance feedback through storytelling. This book offers valuable insights on how to craft compelling narratives that engage and motivate employees, ultimately leading to improved performance and productivity. Whether you are a manager looking to enhance your feedback delivery skills or an employee seeking to better understand and respond to performance reviews, this book is a must-read for anyone looking to excel in the workplace.
The Power of Storytelling in Performance Reviews
Performance reviews are a crucial aspect of any organization’s operations. They provide employees with valuable feedback on their work, help identify areas for improvement, and set goals for future growth. However, many managers struggle with conducting effective performance reviews that truly resonate with their employees. One powerful tool that can help managers improve their performance reviews is storytelling.
Storytelling has been used for centuries as a way to convey information, engage audiences, and inspire action. When used effectively in performance reviews, storytelling can help managers connect with their employees on a deeper level, making the feedback more meaningful and impactful. In this article, we will explore three storytelling strategies that managers can use to master their performance reviews and drive success within their teams.
The first storytelling strategy for success in performance reviews is to personalize the feedback. Instead of simply listing off a series of accomplishments or areas for improvement, managers should strive to weave these points into a narrative that highlights the employee’s unique strengths and challenges. By framing the feedback in a personal story, managers can help employees see the bigger picture and understand how their work fits into the larger goals of the organization.
For example, instead of saying, “You need to improve your time management skills,” a manager could tell a story about a specific project where the employee struggled to meet deadlines and the impact it had on the team. By framing the feedback in this way, the employee is more likely to see the importance of improving their time management skills and be motivated to make changes.
The second storytelling strategy for success in performance reviews is to focus on growth and development. Instead of dwelling on past mistakes or shortcomings, managers should use storytelling to inspire employees to reach their full potential. By highlighting moments of growth and progress, managers can show employees that they are capable of overcoming challenges and achieving success.
For example, a manager could tell a story about a time when the employee faced a difficult task and successfully rose to the occasion. By emphasizing the employee’s resilience and determination, the manager can inspire the employee to continue pushing themselves and striving for excellence.
The third storytelling strategy for success in performance reviews is to create a vision for the future. Instead of simply setting goals and expectations for the coming year, managers should use storytelling to paint a vivid picture of what success looks like for the employee. By creating a compelling narrative of the employee’s potential and the impact they can have on the organization, managers can inspire employees to reach for new heights and exceed their own expectations.
For example, a manager could tell a story about a hypothetical scenario where the employee takes on a leadership role and leads a successful project that has a significant impact on the company. By painting this picture of success, the manager can motivate the employee to set ambitious goals and work towards achieving them.
In conclusion, storytelling is a powerful tool that managers can use to enhance their performance reviews and drive success within their teams. By personalizing the feedback, focusing on growth and development, and creating a vision for the future, managers can connect with their employees on a deeper level and inspire them to reach their full potential. By mastering these storytelling strategies, managers can create performance reviews that are not only effective but also engaging and inspiring for their employees.
Crafting Compelling Narratives for Employee Feedback
Performance reviews are a crucial aspect of employee development and growth within an organization. They provide an opportunity for managers to provide feedback, set goals, and recognize achievements. However, many managers struggle with delivering feedback in a way that is both constructive and motivating. One effective way to enhance the performance review process is by incorporating storytelling techniques. By crafting compelling narratives, managers can provide feedback in a way that resonates with employees and inspires them to improve.
One storytelling strategy for success in performance reviews is to use specific examples to illustrate feedback. Instead of providing vague or general feedback, managers should strive to provide concrete examples of behavior or performance that support their feedback. For example, instead of saying, “You need to improve your communication skills,” a manager could say, “During the last team meeting, I noticed that you struggled to clearly articulate your ideas, which led to confusion among team members.” By providing specific examples, managers can help employees understand exactly what they need to work on and how they can improve.
Another storytelling strategy for success in performance reviews is to frame feedback in a positive light. Instead of focusing solely on areas for improvement, managers should also highlight employees’ strengths and achievements. By acknowledging employees’ successes, managers can build rapport and trust, which can motivate employees to continue to excel. For example, a manager could say, “I was impressed by the way you took the lead on the recent project and successfully met the deadline. Your strong organizational skills and attention to detail were instrumental in the project’s success.” By highlighting achievements, managers can boost employees’ confidence and morale, which can lead to improved performance.
A third storytelling strategy for success in performance reviews is to create a narrative arc that connects past performance with future goals. By framing feedback within a larger narrative, managers can help employees see the bigger picture and understand how their current performance impacts their future success. For example, a manager could say, “I’ve noticed that you have made significant progress in your time management skills over the past few months. Moving forward, I would like to see you continue to prioritize tasks effectively and meet deadlines consistently to further develop your leadership potential.” By connecting past performance with future goals, managers can help employees see the value in their feedback and understand how they can grow and develop within the organization.
In conclusion, mastering performance reviews requires more than just providing feedback; it requires crafting compelling narratives that resonate with employees and inspire them to improve. By using specific examples, framing feedback in a positive light, and creating a narrative arc that connects past performance with future goals, managers can enhance the performance review process and help employees reach their full potential. By incorporating storytelling strategies into performance reviews, managers can create a more engaging and effective feedback process that fosters growth and development within the organization.
Using Storytelling Techniques to Motivate and Inspire
Performance reviews are a crucial aspect of professional development, providing employees with valuable feedback on their work and helping them set goals for the future. However, many employees dread performance reviews, viewing them as a stressful and anxiety-inducing experience. As a manager, it is important to approach performance reviews in a way that motivates and inspires your team members. One effective way to do this is by incorporating storytelling techniques into your performance review process.
Storytelling has long been recognized as a powerful tool for communication, helping to engage and connect with others on a deeper level. By incorporating storytelling into your performance reviews, you can create a more engaging and impactful experience for your employees. Here are three storytelling strategies to help you master performance reviews and inspire your team members to reach their full potential.
The first storytelling strategy is to frame feedback in the form of a narrative. Instead of simply listing off a series of strengths and weaknesses, try to weave these points into a cohesive story that highlights the employee’s progress and growth over time. For example, you could start by discussing the employee’s initial challenges and obstacles, then move on to how they have overcome these challenges and achieved success. By framing feedback in this way, you can help employees see their performance in a more positive light and inspire them to continue improving.
Another storytelling strategy is to use anecdotes and examples to illustrate your feedback. Instead of relying solely on abstract concepts and generalizations, try to provide concrete examples of the employee’s work and behavior. For instance, you could share a specific instance where the employee demonstrated exceptional problem-solving skills or went above and beyond to help a colleague. By using real-life examples, you can make your feedback more relatable and memorable, helping employees understand where they excel and where they can improve.
The final storytelling strategy is to focus on the future and create a vision for success. Instead of dwelling on past mistakes or shortcomings, try to shift the focus towards the employee’s potential and possibilities for growth. Paint a picture of what success looks like for the employee and outline clear steps they can take to achieve their goals. By creating a vision for success, you can inspire employees to strive for excellence and take ownership of their professional development.
Incorporating storytelling techniques into your performance reviews can help you create a more engaging and inspiring experience for your team members. By framing feedback in the form of a narrative, using anecdotes and examples to illustrate your points, and focusing on the future and creating a vision for success, you can motivate employees to reach their full potential and achieve their goals. Remember, performance reviews are not just about evaluating past performance, but also about inspiring and empowering employees to grow and succeed. By mastering storytelling strategies, you can make your performance reviews more effective and impactful, leading to a more motivated and inspired team.
Incorporating Personal Anecdotes for Impactful Reviews
Performance reviews are a crucial aspect of professional development, providing employees with valuable feedback on their work and helping them set goals for the future. While many managers rely on data and metrics to evaluate performance, incorporating personal anecdotes can add a human touch to the review process and make feedback more impactful.
Storytelling is a powerful tool that can help managers communicate feedback in a way that resonates with employees. By sharing personal anecdotes and examples of specific behaviors or actions, managers can provide context for their feedback and help employees understand how their performance is perceived. Here are three storytelling strategies for incorporating personal anecdotes into performance reviews:
First, managers can use personal anecdotes to highlight specific examples of behavior or actions that demonstrate an employee’s strengths or areas for improvement. For example, instead of simply telling an employee that they need to improve their communication skills, a manager could share a specific anecdote about a time when the employee’s lack of communication caused a misunderstanding or delay in a project. By providing concrete examples, managers can help employees see the impact of their behavior and understand why certain changes are necessary.
Second, managers can use personal anecdotes to illustrate the impact of an employee’s performance on the team or organization as a whole. For example, a manager could share a story about how an employee’s attention to detail and thoroughness in completing a project helped the team meet a tight deadline and secure a new client. By highlighting the positive impact of an employee’s work, managers can motivate employees to continue performing at a high level and show them that their efforts are valued and appreciated.
Finally, managers can use personal anecdotes to build rapport with employees and create a more open and honest dialogue during performance reviews. By sharing personal stories or experiences, managers can show employees that they are approachable and empathetic, making it easier for employees to receive feedback and engage in a constructive conversation about their performance. Additionally, sharing personal anecdotes can help managers connect with employees on a more personal level and build trust and loyalty within the team.
Incorporating personal anecdotes into performance reviews can help managers communicate feedback in a way that is clear, impactful, and relatable. By using storytelling strategies to highlight specific examples of behavior, illustrate the impact of an employee’s performance, and build rapport with employees, managers can create a more engaging and effective review process that motivates employees to improve and grow.
In conclusion, mastering performance reviews requires more than just data and metrics – it requires the ability to communicate feedback in a way that resonates with employees and inspires them to reach their full potential. By incorporating personal anecdotes into performance reviews, managers can create a more human and meaningful feedback process that helps employees understand their strengths and areas for improvement, motivates them to perform at a high level, and builds trust and loyalty within the team.
Leveraging Storytelling to Address Areas of Improvement
Performance reviews can be a daunting experience for both employees and managers alike. It is a time to reflect on past accomplishments, address areas of improvement, and set goals for the future. While the traditional approach to performance reviews may involve listing out strengths and weaknesses in a straightforward manner, leveraging storytelling can be a powerful tool to communicate feedback effectively.
Storytelling has the ability to engage and connect with individuals on a deeper level. By framing feedback within a narrative, employees are more likely to understand the context behind the feedback and be motivated to make positive changes. In this article, we will explore three storytelling strategies that can be used to address areas of improvement during performance reviews.
The first storytelling strategy involves using the “hero’s journey” framework. This framework, popularized by mythologist Joseph Campbell, follows a protagonist as they embark on a journey, face challenges, and ultimately emerge transformed. When providing feedback to employees, managers can frame their feedback within this narrative structure. For example, instead of simply stating that an employee needs to improve their time management skills, a manager can frame the feedback as a journey towards becoming a more efficient and organized individual. By positioning the employee as the hero of their own story, they are more likely to be motivated to overcome challenges and achieve their goals.
The second storytelling strategy involves using real-life examples to illustrate areas of improvement. Instead of relying on abstract concepts or generalizations, managers can use specific examples from past experiences to highlight areas where an employee can improve. By providing concrete examples, employees are better able to understand the impact of their actions and make meaningful changes. For example, instead of telling an employee that they need to improve their communication skills, a manager can recount a specific instance where miscommunication led to a misunderstanding or conflict. By grounding feedback in real-life examples, employees are more likely to see the relevance of the feedback and take action to improve.
The third storytelling strategy involves using positive reinforcement to motivate employees to address areas of improvement. Instead of focusing solely on weaknesses, managers can also highlight strengths and accomplishments to build confidence and motivation. By framing feedback as a journey towards growth and development, employees are more likely to see feedback as an opportunity for improvement rather than a criticism of their abilities. For example, instead of only focusing on areas where an employee needs to improve, a manager can also highlight areas where the employee has excelled and offer praise for their accomplishments. By balancing feedback with positive reinforcement, employees are more likely to be receptive to feedback and motivated to make positive changes.
In conclusion, leveraging storytelling can be a powerful tool to address areas of improvement during performance reviews. By using the hero’s journey framework, real-life examples, and positive reinforcement, managers can communicate feedback in a way that engages and motivates employees to make positive changes. By framing feedback within a narrative structure, employees are better able to understand the context behind the feedback and see it as an opportunity for growth and development. Ultimately, mastering performance reviews through storytelling can lead to more meaningful and impactful feedback that drives positive change.
Creating a Positive and Constructive Feedback Loop through Stories
Performance reviews are a crucial aspect of professional development, providing employees with valuable feedback on their work and helping them set goals for improvement. However, many employees dread performance reviews, viewing them as a stressful and anxiety-inducing experience. This negative perception can be attributed to the traditional approach of performance reviews, which often focus on critiquing employees’ weaknesses rather than highlighting their strengths. To create a more positive and constructive feedback loop, organizations can adopt storytelling strategies that emphasize employees’ accomplishments and growth.
One effective storytelling strategy for performance reviews is the “STAR” method, which stands for Situation, Task, Action, and Result. This method encourages employees to frame their accomplishments in a narrative format, providing context for their achievements and highlighting the impact of their actions. By structuring feedback in this way, managers can help employees see the progression of their work and understand the value they bring to the organization. For example, instead of simply stating that an employee met a sales target, a manager could use the STAR method to describe the challenging situation the employee faced, the specific tasks they undertook to achieve the target, the actions they took to overcome obstacles, and the positive results they achieved. This approach not only acknowledges the employee’s hard work but also provides a roadmap for future success.
Another storytelling strategy for performance reviews is the use of “appreciative inquiry,” which focuses on identifying and amplifying employees’ strengths. This approach involves asking employees to reflect on their proudest moments at work and share stories of when they felt most engaged and fulfilled. By encouraging employees to recount positive experiences, managers can gain insight into their strengths and motivations, as well as identify opportunities for growth and development. For instance, a manager could ask an employee to share a story of a time when they successfully led a team project and how they felt empowered by the experience. This storytelling exercise can help employees recognize their leadership abilities and inspire them to take on more challenging roles in the future.
A third storytelling strategy for performance reviews is the use of “360-degree feedback,” which involves gathering input from multiple sources to provide a comprehensive view of an employee’s performance. This approach allows employees to hear feedback from their peers, subordinates, and supervisors, giving them a more holistic understanding of their strengths and areas for improvement. By incorporating diverse perspectives into the feedback process, managers can help employees see themselves through the eyes of others and gain valuable insights into their impact on the organization. For example, a manager could share feedback from a colleague who praised an employee for their collaborative approach to problem-solving, highlighting the employee’s ability to work effectively with others. This feedback can validate the employee’s strengths and encourage them to continue building positive relationships with their colleagues.
In conclusion, storytelling strategies can transform performance reviews from a dreaded chore into a valuable opportunity for growth and development. By using the STAR method, appreciative inquiry, and 360-degree feedback, organizations can create a positive and constructive feedback loop that highlights employees’ accomplishments, strengths, and potential. By framing feedback in a narrative format, managers can help employees see the bigger picture of their work and inspire them to reach their full potential. Ultimately, mastering performance reviews through storytelling can lead to a more engaged, motivated, and successful workforce.
The Art of Delivering Feedback through Storytelling
Performance reviews are a crucial aspect of any organization’s success. They provide employees with valuable feedback on their work, help identify areas for improvement, and set goals for future growth. However, delivering feedback can be a challenging task for many managers. One effective way to make performance reviews more engaging and impactful is through storytelling. By using stories to illustrate feedback, managers can make their points more memorable and easier for employees to understand. In this article, we will explore three storytelling strategies that can help managers master the art of delivering feedback during performance reviews.
The first storytelling strategy is to use real-life examples. When providing feedback to employees, it can be helpful to use specific examples of their work to illustrate your points. By sharing real-life stories of when an employee excelled or struggled, managers can make their feedback more concrete and relatable. For example, instead of simply telling an employee that they need to improve their communication skills, a manager could share a story of a time when the employee’s lack of communication caused a project to go off track. By using real-life examples, managers can help employees see the impact of their actions and understand why certain changes are necessary.
The second storytelling strategy is to focus on the positive. While it is important to address areas for improvement during performance reviews, it is equally important to highlight employees’ strengths and successes. By sharing stories of when an employee went above and beyond, managers can boost morale and motivation. For example, a manager could share a story of a time when an employee’s quick thinking and problem-solving skills saved a project from disaster. By focusing on the positive, managers can show employees that their hard work is valued and appreciated, which can help build trust and loyalty within the team.
The third storytelling strategy is to tie feedback to the bigger picture. When providing feedback during performance reviews, it is important to help employees see how their actions contribute to the overall goals and mission of the organization. By using storytelling to connect feedback to the bigger picture, managers can help employees understand the importance of their work and how it fits into the larger context. For example, a manager could share a story of how an employee’s attention to detail and dedication to quality helped the company secure a major client. By tying feedback to the bigger picture, managers can inspire employees to take ownership of their work and strive for excellence.
In conclusion, storytelling is a powerful tool that managers can use to make performance reviews more engaging and impactful. By using real-life examples, focusing on the positive, and tying feedback to the bigger picture, managers can help employees understand their strengths and weaknesses, set goals for improvement, and feel motivated to achieve their best. By mastering the art of delivering feedback through storytelling, managers can create a culture of continuous growth and development within their teams.
Storytelling as a Tool for Building Trust and Rapport in Reviews
Performance reviews are a crucial aspect of professional development, providing employees with valuable feedback on their work and helping them set goals for the future. However, the traditional approach to performance reviews can often feel impersonal and detached, leaving employees feeling disconnected from the process. One way to combat this issue is by incorporating storytelling into performance reviews, using narratives to create a more engaging and meaningful experience for both the employee and the reviewer.
Storytelling has long been recognized as a powerful tool for building trust and rapport in various contexts, from marketing to leadership. By incorporating storytelling into performance reviews, managers can create a more human-centered approach that fosters a deeper connection between themselves and their employees. Here are three storytelling strategies that can help you master performance reviews and create a more engaging and effective feedback process.
The first storytelling strategy for success in performance reviews is to focus on the employee’s journey. Instead of simply listing off accomplishments and areas for improvement, take the time to craft a narrative that highlights the employee’s growth and development over time. By framing the review as a story of progress and learning, you can help the employee see their performance in a more holistic and positive light.
For example, instead of saying, “You need to improve your time management skills,” you could say, “I’ve noticed that you’ve made significant strides in your time management over the past year, but there are still areas where you could continue to grow.” By framing the feedback in the context of the employee’s journey, you can create a more positive and constructive dialogue that encourages growth and development.
The second storytelling strategy for success in performance reviews is to use anecdotes and examples to illustrate your points. Instead of relying solely on abstract concepts and generalizations, bring the feedback to life by sharing specific stories and examples that demonstrate the employee’s strengths and areas for improvement. This not only makes the feedback more concrete and actionable but also helps the employee see how their behavior and actions impact their performance.
For instance, instead of saying, “You need to communicate more effectively with your team,” you could share a specific example of a time when the employee’s lack of communication led to a misunderstanding or conflict. By grounding the feedback in real-life examples, you can help the employee see the impact of their actions and make meaningful changes moving forward.
The third storytelling strategy for success in performance reviews is to focus on the future. While it’s important to reflect on past performance and provide feedback on areas for improvement, it’s equally important to help the employee set goals and create a vision for the future. By framing the review as a story of growth and potential, you can inspire the employee to take ownership of their development and strive for excellence in their work.
For example, instead of simply setting goals for the employee, you could ask them to envision where they see themselves in the next year or five years. By encouraging the employee to think about their long-term goals and aspirations, you can help them see the bigger picture and take proactive steps towards achieving their full potential.
In conclusion, storytelling is a powerful tool for building trust and rapport in performance reviews. By focusing on the employee’s journey, using anecdotes and examples, and focusing on the future, managers can create a more engaging and effective feedback process that inspires growth and development. By incorporating storytelling into performance reviews, managers can create a more human-centered approach that fosters a deeper connection between themselves and their employees, ultimately leading to more meaningful and impactful feedback.
Enhancing Communication and Understanding with Storytelling Techniques
Performance reviews are a crucial aspect of professional development and growth in any organization. They provide employees with valuable feedback on their performance, help identify areas for improvement, and set goals for the future. However, the traditional approach to performance reviews can often feel impersonal and detached, leading to disengagement and lack of motivation among employees. This is where storytelling techniques can play a crucial role in enhancing communication and understanding during performance reviews.
Storytelling has been used for centuries as a powerful tool for conveying information, engaging audiences, and creating emotional connections. By incorporating storytelling into performance reviews, managers can create a more meaningful and impactful experience for their employees. Here are three storytelling strategies that can help you master performance reviews and drive success in your organization.
The first storytelling strategy is to frame feedback within a narrative structure. Instead of simply listing out strengths and weaknesses, try to weave them into a cohesive story that highlights the employee’s journey and growth over time. For example, you could start by setting the scene with the employee’s initial goals and aspirations, then move on to the challenges they faced and the progress they made. By framing feedback within a narrative structure, you can help employees see the bigger picture and understand how their actions and decisions have shaped their performance.
Another storytelling strategy is to use anecdotes and examples to illustrate key points. Instead of relying on abstract concepts and generalizations, try to bring feedback to life with real-life stories and examples. For instance, instead of saying “you need to improve your communication skills,” you could share a specific instance where the employee’s lack of communication led to a misunderstanding or conflict. By using anecdotes and examples, you can make feedback more relatable and actionable, helping employees see the impact of their actions on their performance.
The third storytelling strategy is to focus on the future and create a vision for success. Instead of dwelling on past mistakes and shortcomings, try to shift the focus towards the employee’s potential and possibilities. Paint a vivid picture of what success looks like for the employee and outline the steps they need to take to get there. By creating a vision for success, you can inspire and motivate employees to strive for excellence and reach their full potential.
Incorporating storytelling techniques into performance reviews can help create a more engaging and impactful experience for employees. By framing feedback within a narrative structure, using anecdotes and examples to illustrate key points, and focusing on the future and creating a vision for success, managers can enhance communication and understanding during performance reviews. Storytelling can help employees see the bigger picture, make feedback more relatable and actionable, and inspire them to reach their full potential.
In conclusion, mastering performance reviews requires more than just providing feedback – it requires creating a meaningful and impactful experience for employees. By incorporating storytelling techniques into performance reviews, managers can enhance communication and understanding, inspire and motivate employees, and drive success in their organizations. Storytelling is a powerful tool that can help create emotional connections, engage audiences, and convey information in a memorable way. By mastering storytelling strategies, managers can take their performance reviews to the next level and create a culture of growth and development in their organizations.
Q&A
1. What are some common challenges when it comes to performance reviews?
Some common challenges include bias, lack of preparation, and ineffective communication.
2. How can storytelling be used to improve performance reviews?
Storytelling can be used to provide context, illustrate examples, and engage employees in a more meaningful way.
3. What are some key storytelling strategies for success in performance reviews?
Some key storytelling strategies include using concrete examples, framing feedback in a positive light, and focusing on the impact of the employee’s actions.
4. How can managers prepare to incorporate storytelling into performance reviews?
Managers can prepare by reflecting on past experiences, gathering relevant examples, and practicing their storytelling skills.
5. How can storytelling help employees understand their performance better?
Storytelling can help employees understand their performance better by providing specific examples and illustrating the impact of their actions.
6. How can managers ensure that their storytelling is effective in performance reviews?
Managers can ensure that their storytelling is effective by being clear, concise, and relevant, and by actively listening to employees’ responses.
7. What are some potential pitfalls to avoid when using storytelling in performance reviews?
Some potential pitfalls to avoid include using vague or irrelevant examples, focusing too much on the negative, and not allowing for two-way communication.
8. How can storytelling be used to motivate employees during performance reviews?
Storytelling can be used to motivate employees by highlighting their successes, showing appreciation for their efforts, and setting clear goals for improvement.
9. How can managers continue to use storytelling beyond performance reviews to support employee development?
Managers can continue to use storytelling beyond performance reviews by incorporating it into regular feedback sessions, coaching conversations, and team meetings.
Conclusion
In conclusion, mastering performance reviews through storytelling strategies can greatly enhance communication and understanding between managers and employees, leading to more effective feedback and development opportunities. By incorporating personal anecdotes, specific examples, and future-focused narratives, individuals can create a more engaging and impactful review process that promotes growth and success.