“Transforming customer experience through innovation and collaboration.”

Introduction

Get Ready for the ACT-IAC CX Summit with The Clearing.

Keynote Speakers at the ACT-IAC CX Summit

The ACT-IAC CX Summit is an annual event that brings together government and industry leaders to discuss the latest trends and best practices in customer experience (CX) within the public sector. This year, the summit promises to be bigger and better than ever, with a lineup of keynote speakers that are sure to inspire and educate attendees. One of the standout speakers at this year’s summit is The Clearing, a consulting firm that specializes in helping organizations improve their CX strategies.

The Clearing is known for its innovative approach to CX, and its team of experts will be sharing their insights and expertise at the ACT-IAC CX Summit. Attendees can expect to learn about the latest trends in CX, as well as practical tips and strategies for implementing effective CX initiatives within their own organizations.

One of the key topics that The Clearing will be addressing at the summit is the importance of understanding the customer journey. In order to provide a seamless and satisfying experience for customers, organizations must have a deep understanding of the various touchpoints that customers interact with throughout their journey. By mapping out the customer journey and identifying pain points and opportunities for improvement, organizations can create a more personalized and engaging experience for their customers.

Another important topic that The Clearing will be discussing at the summit is the role of data in CX. In today’s digital age, organizations have access to more data than ever before, and this data can be a powerful tool for improving the customer experience. The Clearing will be sharing best practices for collecting, analyzing, and leveraging data to drive better CX outcomes.

In addition to these key topics, The Clearing will also be sharing case studies and success stories from their work with government agencies and other organizations. These real-world examples will provide attendees with practical insights and inspiration for implementing CX initiatives within their own organizations.

Overall, The Clearing’s presence at the ACT-IAC CX Summit is sure to be a highlight of the event. Attendees can look forward to learning from some of the top experts in the field of CX, and gaining valuable insights and strategies for improving the customer experience within their own organizations.

In conclusion, the ACT-IAC CX Summit promises to be an exciting and informative event for anyone interested in learning more about customer experience in the public sector. With keynote speakers like The Clearing leading the way, attendees can expect to come away with a wealth of knowledge and inspiration for implementing effective CX strategies within their own organizations. Get ready for an unforgettable experience at the ACT-IAC CX Summit with The Clearing.

Top Sessions to Attend at the CX Summit

The ACT-IAC CX Summit is a highly anticipated event for professionals in the customer experience industry. This year, The Clearing is proud to be a sponsor of the summit and will be hosting several sessions that are not to be missed. With a focus on providing valuable insights and strategies for improving customer experience, The Clearing’s sessions are sure to be informative and engaging.

One of the top sessions to attend at the CX Summit is “The Power of Design Thinking in Customer Experience.” In this session, attendees will learn about the principles of design thinking and how they can be applied to create innovative and customer-centric solutions. The Clearing’s experts will share real-world examples of how design thinking has been used to drive positive outcomes for organizations and their customers. This session is perfect for anyone looking to enhance their understanding of design thinking and its impact on customer experience.

Another must-see session at the CX Summit is “Building a Customer-Centric Culture.” In this session, The Clearing will explore the importance of creating a culture that prioritizes the needs and preferences of customers. Attendees will learn about the key components of a customer-centric culture and how they can be implemented within their own organizations. The Clearing’s team will share best practices and strategies for fostering a customer-centric mindset among employees, ultimately leading to improved customer satisfaction and loyalty.

For those interested in the intersection of technology and customer experience, “The Future of CX: Leveraging AI and Automation” is a session not to be missed. The Clearing will discuss the role of artificial intelligence and automation in shaping the future of customer experience. Attendees will gain insights into how AI and automation can be used to streamline processes, personalize interactions, and drive efficiencies. This session will provide valuable information for anyone looking to stay ahead of the curve in the rapidly evolving landscape of customer experience.

In addition to these top sessions, The Clearing will also be hosting a panel discussion on “Measuring Success in Customer Experience.” This session will explore the various metrics and KPIs that can be used to evaluate the effectiveness of customer experience initiatives. The panel will discuss best practices for measuring success, as well as common pitfalls to avoid. Attendees will come away with a better understanding of how to track and analyze the impact of their customer experience efforts.

Overall, The Clearing’s sessions at the ACT-IAC CX Summit are sure to provide valuable insights and strategies for professionals in the customer experience industry. Whether you are looking to learn more about design thinking, customer-centric culture, AI and automation, or measuring success, The Clearing has you covered. Be sure to mark your calendars and make time to attend these top sessions at the CX Summit – you won’t want to miss out on the opportunity to enhance your knowledge and skills in customer experience.

Networking Opportunities at the CX Summit

The ACT-IAC CX Summit is just around the corner, and if you’re looking to make the most of this networking opportunity, then you’ll want to be prepared. One way to ensure you’re ready to connect with other professionals in the field is by partnering with The Clearing, a consulting firm that specializes in helping organizations improve their customer experience.

The Clearing has a proven track record of helping clients develop and implement strategies that enhance customer satisfaction and loyalty. By working with The Clearing, you can gain valuable insights into best practices for creating a customer-centric culture within your organization. This can be especially helpful when it comes to networking at events like the CX Summit, where you’ll have the opportunity to connect with other professionals who are also focused on improving the customer experience.

In addition to providing you with valuable insights and strategies, The Clearing can also help you prepare for networking at the CX Summit by offering tips and advice on how to make the most of your interactions with other attendees. Whether you’re looking to build new relationships, learn from others in the field, or simply expand your professional network, The Clearing can help you navigate the networking opportunities at the summit with confidence and ease.

One of the key benefits of partnering with The Clearing is their focus on building relationships and fostering connections within the industry. By working with The Clearing, you can tap into their extensive network of contacts and resources, which can help you make meaningful connections with other professionals in the field. This can be especially valuable at events like the CX Summit, where networking is a key component of the overall experience.

The Clearing can also help you prepare for networking at the CX Summit by providing you with personalized coaching and support. Whether you’re a seasoned professional or new to the field, The Clearing can offer guidance on how to approach networking opportunities, make a lasting impression, and follow up with contacts after the event. This can be invaluable in helping you make the most of your time at the summit and maximize your networking potential.

In conclusion, partnering with The Clearing can help you make the most of the networking opportunities at the ACT-IAC CX Summit. By working with The Clearing, you can gain valuable insights and strategies for improving the customer experience within your organization, as well as receive personalized coaching and support to help you navigate networking opportunities with confidence and ease. Don’t miss out on this valuable opportunity to connect with other professionals in the field – partner with The Clearing and get ready to make the most of the CX Summit.

How to Prepare for the CX Summit

Get Ready for the ACT-IAC CX Summit with The Clearing
The ACT-IAC CX Summit is a highly anticipated event for professionals in the customer experience industry. This year, The Clearing is proud to be a sponsor of the summit, and we are excited to share our expertise with attendees. As you prepare for the summit, there are a few key things to keep in mind to make the most of your experience.

First and foremost, it is important to familiarize yourself with the agenda for the summit. Take some time to review the schedule and identify which sessions and workshops are most relevant to your interests and goals. This will help you plan your time effectively and ensure that you don’t miss out on any valuable opportunities to learn and network with other industry professionals.

In addition to reviewing the agenda, it is also a good idea to set some specific goals for what you hope to achieve at the summit. Whether you are looking to gain new insights, make valuable connections, or simply stay up-to-date on the latest trends in customer experience, having clear objectives in mind will help you make the most of your time at the event.

Another important aspect of preparing for the CX Summit is to come ready to engage with other attendees. Networking is a key component of any industry event, and the summit is no exception. Be sure to bring plenty of business cards and be prepared to introduce yourself and strike up conversations with other professionals in the field. You never know who you might meet and what valuable connections you could make.

At The Clearing, we believe that effective communication is essential for success in the customer experience industry. That’s why we recommend taking some time before the summit to brush up on your communication skills. Whether it’s practicing your elevator pitch or honing your active listening abilities, being able to communicate effectively will help you make a lasting impression on other attendees and get the most out of your interactions.

Finally, don’t forget to take care of yourself during the summit. With long days of sessions, workshops, and networking events, it can be easy to get caught up in the hustle and bustle of the event and neglect your own well-being. Be sure to stay hydrated, get plenty of rest, and take breaks when needed to recharge and refocus.

In conclusion, the ACT-IAC CX Summit is a fantastic opportunity for professionals in the customer experience industry to come together, learn from one another, and make valuable connections. By taking the time to prepare effectively, set goals, engage with other attendees, hone your communication skills, and take care of yourself, you can make the most of your experience at the summit and come away with new insights and connections that will benefit you in your career. We look forward to seeing you at the summit and sharing our expertise with you.

Insights from Past CX Summits

The ACT-IAC CX Summit is an annual event that brings together government and industry leaders to discuss the latest trends and best practices in customer experience (CX) management. As one of the premier events in the CX space, the summit offers attendees the opportunity to learn from experts, network with peers, and gain valuable insights into how to improve their organization’s CX strategy.

One company that has been a regular participant at the ACT-IAC CX Summit is The Clearing. As a leading management consulting firm specializing in CX, The Clearing has a wealth of experience helping organizations across the public and private sectors enhance their customer experience. With a focus on human-centered design and organizational transformation, The Clearing has become a trusted partner for organizations looking to drive meaningful change in their CX programs.

At past CX Summits, The Clearing has shared valuable insights and best practices with attendees, helping them navigate the complex world of CX management. From designing customer journey maps to implementing employee training programs, The Clearing has been at the forefront of the CX revolution, helping organizations deliver exceptional experiences to their customers.

One of the key takeaways from The Clearing’s presentations at past CX Summits is the importance of aligning CX strategy with organizational goals. Too often, organizations develop CX programs in isolation, without considering how they fit into the broader strategic framework of the organization. The Clearing emphasizes the need for a holistic approach to CX management, one that takes into account the organization’s mission, values, and long-term objectives.

Another key theme that The Clearing has explored at past CX Summits is the role of technology in driving CX innovation. In today’s digital age, technology plays a crucial role in shaping the customer experience, from AI-powered chatbots to personalized marketing campaigns. The Clearing has helped organizations leverage technology to create seamless, personalized experiences for their customers, driving loyalty and satisfaction.

In addition to sharing their own insights, The Clearing has also benefited from the knowledge and expertise of other industry leaders at the CX Summit. By networking with peers and attending sessions led by thought leaders in the CX space, The Clearing has been able to stay at the cutting edge of CX innovation, bringing new ideas and strategies back to their clients.

As the next ACT-IAC CX Summit approaches, organizations looking to enhance their CX programs should consider partnering with The Clearing. With their deep expertise in CX management and their track record of success, The Clearing can help organizations develop and implement a winning CX strategy that drives results.

In conclusion, the ACT-IAC CX Summit is a must-attend event for anyone involved in CX management. By learning from industry leaders like The Clearing and networking with peers, attendees can gain valuable insights and best practices to help them improve their organization’s CX strategy. With the right partners and a commitment to excellence, organizations can deliver exceptional experiences to their customers and drive long-term success.

The Clearing’s Role in the CX Summit

The ACT-IAC CX Summit is an annual event that brings together government and industry leaders to discuss the latest trends and best practices in customer experience (CX) within the public sector. This year, The Clearing is proud to be a partner in the summit, offering its expertise in organizational transformation and change management to help attendees navigate the complexities of delivering exceptional CX in government agencies.

As a consulting firm specializing in organizational design and development, The Clearing has a proven track record of helping organizations improve their customer experience by aligning their people, processes, and technology with their mission and goals. With a deep understanding of the unique challenges facing government agencies, The Clearing is well-equipped to provide valuable insights and strategies to summit attendees looking to enhance their CX capabilities.

One of the key areas where The Clearing can add value to the CX Summit is in helping organizations develop a customer-centric culture. By focusing on the needs and preferences of their customers, government agencies can improve the quality of their services and build stronger relationships with the people they serve. The Clearing’s expertise in organizational culture and change management can help summit attendees identify the barriers to creating a customer-centric culture within their agencies and develop strategies to overcome them.

In addition to culture, The Clearing can also help summit attendees improve their CX by optimizing their processes and systems. By streamlining workflows, eliminating redundancies, and leveraging technology to automate routine tasks, government agencies can deliver faster, more efficient services to their customers. The Clearing’s experience in process improvement and technology integration can help summit attendees identify opportunities for optimization and develop a roadmap for implementing changes that will enhance their CX capabilities.

Another area where The Clearing can support summit attendees is in developing a comprehensive CX strategy. By aligning their CX initiatives with their overall mission and goals, government agencies can ensure that their efforts are focused on delivering value to their customers and achieving measurable results. The Clearing’s strategic planning expertise can help summit attendees define their CX objectives, identify key performance indicators, and develop a roadmap for measuring and monitoring their progress towards achieving their goals.

Overall, The Clearing’s role in the ACT-IAC CX Summit is to provide summit attendees with the tools, insights, and strategies they need to enhance their CX capabilities and deliver exceptional services to their customers. By leveraging its expertise in organizational transformation, change management, and strategic planning, The Clearing can help government agencies overcome the challenges of delivering CX in the public sector and achieve lasting improvements in customer satisfaction and loyalty.

In conclusion, The Clearing is a valuable partner in the ACT-IAC CX Summit, offering its expertise in organizational design and development to help government agencies improve their CX capabilities. By focusing on culture, processes, systems, and strategy, The Clearing can help summit attendees identify opportunities for improvement and develop a roadmap for achieving their CX goals. With The Clearing’s support, government agencies can deliver exceptional services to their customers and build stronger relationships with the people they serve.

The ACT-IAC CX Summit is an annual event that brings together industry leaders, government officials, and experts in customer experience to discuss the latest trends and best practices in the field. This year, The Clearing is proud to be a sponsor of the summit and will be leading several sessions on topics such as customer journey mapping, data analytics, and digital transformation.

One of the key trends that will be discussed at the summit is the importance of personalization in customer experience. In today’s digital age, customers expect companies to tailor their products and services to meet their individual needs and preferences. This means using data analytics to understand customer behavior and preferences, and then using that information to create personalized experiences that drive customer loyalty and satisfaction.

Another trend that will be highlighted at the summit is the growing importance of customer journey mapping. Customer journey mapping is a tool that helps companies visualize the steps that customers take when interacting with their brand, from initial awareness to post-purchase support. By mapping out these journeys, companies can identify pain points and opportunities for improvement, and then design strategies to enhance the overall customer experience.

In addition to personalization and customer journey mapping, the summit will also explore the role of digital transformation in shaping the future of customer experience. As more and more companies move their operations online, it is essential for organizations to embrace digital technologies and platforms in order to stay competitive and meet the evolving needs of their customers. This includes investing in tools such as chatbots, artificial intelligence, and virtual reality to enhance the customer experience and streamline business processes.

The Clearing is excited to share our expertise in these areas at the summit and help attendees learn how to leverage these trends to drive business success. Our team of experienced consultants will be leading interactive workshops and panel discussions that will provide practical insights and strategies for implementing these trends in real-world scenarios.

As the summit approaches, it is important for attendees to come prepared with an open mind and a willingness to learn. The world of customer experience is constantly evolving, and staying ahead of the curve requires a commitment to continuous learning and improvement. By attending sessions led by The Clearing and other industry experts, attendees will gain valuable insights and best practices that they can apply to their own organizations.

In conclusion, the ACT-IAC CX Summit is a must-attend event for anyone looking to stay ahead of the curve in the world of customer experience. By focusing on trends such as personalization, customer journey mapping, and digital transformation, attendees will gain valuable insights and strategies for enhancing the overall customer experience and driving business success. The Clearing is proud to be a sponsor of the summit and looks forward to sharing our expertise with attendees. Get ready for an informative and inspiring event that will help you take your customer experience to the next level.

Benefits of Attending the ACT-IAC CX Summit

The ACT-IAC CX Summit is an annual event that brings together government and industry leaders to discuss the latest trends and best practices in customer experience (CX) within the public sector. This year, The Clearing is proud to be a sponsor of the event, and we are excited to share the benefits of attending the summit with you.

One of the key benefits of attending the ACT-IAC CX Summit is the opportunity to learn from experts in the field. The summit features a lineup of speakers who are leading the way in CX within the government, providing attendees with valuable insights and strategies that they can apply to their own organizations. Whether you are looking to improve citizen engagement, streamline processes, or enhance the overall customer experience, the summit offers a wealth of knowledge and expertise to help you achieve your goals.

In addition to learning from industry experts, the ACT-IAC CX Summit also provides attendees with the opportunity to network with their peers. The summit attracts a diverse group of professionals from across the public sector, giving attendees the chance to connect with others who are facing similar challenges and opportunities. By networking with other attendees, you can gain new perspectives, share best practices, and build valuable relationships that can help you advance your career and achieve your goals.

Another benefit of attending the ACT-IAC CX Summit is the opportunity to stay up-to-date on the latest trends and technologies in CX. The summit features sessions on a wide range of topics, including digital transformation, data analytics, and emerging technologies, giving attendees the chance to learn about the latest tools and strategies that are shaping the future of CX in the public sector. By staying informed about the latest trends and technologies, you can position yourself as a leader in the field and stay ahead of the curve in an ever-evolving industry.

Finally, attending the ACT-IAC CX Summit can help you gain a fresh perspective on your organization’s CX efforts. By stepping outside of your day-to-day routine and immersing yourself in a new environment, you can gain new insights and ideas that can help you overcome challenges and drive innovation within your organization. Whether you are looking to revamp your CX strategy, launch a new initiative, or simply improve your existing processes, the summit can provide you with the inspiration and motivation you need to take your efforts to the next level.

In conclusion, the ACT-IAC CX Summit offers a wide range of benefits for government and industry professionals who are looking to enhance their CX efforts. From learning from industry experts and networking with peers to staying up-to-date on the latest trends and gaining a fresh perspective on your organization’s CX strategy, the summit provides attendees with valuable insights and opportunities to help them achieve their goals. If you are looking to take your CX efforts to the next level, attending the ACT-IAC CX Summit with The Clearing is a must.

Recap of the ACT-IAC CX Summit

The ACT-IAC CX Summit is an annual event that brings together government and industry leaders to discuss the latest trends and best practices in customer experience (CX) within the public sector. This year, The Clearing is proud to be a sponsor of the event, which will take place on October 20-21, 2021. As a leading management consulting firm specializing in organizational transformation, The Clearing is excited to participate in this important gathering of CX professionals.

The theme of this year’s summit is “Building Trust Through CX,” a topic that is particularly relevant in today’s rapidly changing world. With the rise of digital technology and the increasing demand for personalized services, government agencies are under pressure to deliver seamless and efficient experiences to their constituents. By focusing on building trust through CX, organizations can create stronger relationships with their customers and improve overall satisfaction.

One of the key highlights of the summit will be the keynote address by Dr. John Kotter, renowned author and leadership expert. Dr. Kotter will share his insights on the importance of leadership in driving successful CX initiatives and how organizations can create a culture of trust and collaboration to achieve their goals. His presentation is sure to inspire attendees and provide valuable takeaways for implementing CX strategies within their own organizations.

In addition to the keynote address, the summit will feature a series of panel discussions, workshops, and networking opportunities for attendees to learn from industry experts and share their own experiences. Topics will range from leveraging data analytics to improve CX to designing user-centric services that meet the needs of diverse populations. With a diverse lineup of speakers and interactive sessions, the summit promises to be a valuable learning experience for all who attend.

As a sponsor of the event, The Clearing will be hosting a booth where attendees can learn more about our services and how we can help organizations improve their CX capabilities. Our team of experts will be on hand to answer questions, provide insights, and offer practical advice on how to drive successful CX initiatives within government agencies. We look forward to connecting with attendees and sharing our knowledge and expertise in this important area.

Overall, the ACT-IAC CX Summit promises to be a valuable opportunity for government and industry leaders to come together, share best practices, and learn from each other. By focusing on the theme of building trust through CX, organizations can create more meaningful and impactful experiences for their customers and stakeholders. The Clearing is proud to be a part of this important event and looks forward to contributing to the conversation on how to drive successful CX initiatives within the public sector.

In conclusion, the ACT-IAC CX Summit is a must-attend event for anyone involved in CX within the public sector. With a lineup of top speakers, interactive sessions, and networking opportunities, attendees are sure to come away with valuable insights and practical strategies for improving their organization’s CX capabilities. The Clearing is excited to be a sponsor of the event and looks forward to connecting with attendees to share our expertise and help drive successful CX initiatives within government agencies. Get ready for the summit with The Clearing and join us in building trust through CX.

Q&A

1. When is the ACT-IAC CX Summit taking place?
The ACT-IAC CX Summit is taking place on October 27, 2021.

2. Where will the CX Summit be held?
The CX Summit will be held virtually.

3. What is the theme of the CX Summit?
The theme of the CX Summit is “Get Ready for the Future of CX.”

4. Who is hosting the CX Summit?
The CX Summit is being hosted by ACT-IAC and The Clearing.

5. What can attendees expect from the CX Summit?
Attendees can expect to learn about the latest trends and best practices in customer experience.

6. Are there any keynote speakers at the CX Summit?
Yes, there will be keynote speakers at the CX Summit.

7. How can I register for the CX Summit?
You can register for the CX Summit on the ACT-IAC website.

8. Is there a cost to attend the CX Summit?
Yes, there is a cost to attend the CX Summit.

9. Can I earn continuing education credits by attending the CX Summit?
Yes, attendees can earn continuing education credits by attending the CX Summit.

Conclusion

The conclusion about Get Ready for the ACT-IAC CX Summit with The Clearing is that it is a valuable opportunity for individuals to learn about customer experience strategies and best practices from industry experts.